Shipping policy

Soda Music Shipping & Delivery Policy

Last updated: October 21, 2025

Thank you for shopping with Soda Music.

Soda Music primarily sells digital products delivered electronically. This policy explains how digital delivery works and what to expect after purchase.

1. Digital Delivery (No Physical Shipping)

All digital products purchased on www.sodamusic.tech (including sample packs, preset packs, plugins, and project files) are delivered electronically.

Delivery Method

  • Digital products are delivered via download link and/or account access after payment is confirmed.

Delivery Time

  • Delivery is typically instant or within a few minutes after purchase.

  • In rare cases, delivery may take longer due to system delays or payment verification.

If You Don’t Receive Your Download

If you don’t receive your confirmation email within 1 hour:

  1. Check your spam/junk/promotions folder

  2. Contact us at contact@sodamusic.tech and include your order number
    We will resend your access link as soon as possible.

2. Delivery Fees

  • There are no shipping fees for digital products.

  • Any applicable taxes (such as VAT/GST where required) are shown at checkout before you complete your purchase.

3. Worldwide Availability

Digital products are available for delivery worldwide.

Because delivery is electronic:

  • There are no customs duties or import fees for digital downloads.

4. Technical Issues & Replacement Links

If a download link does not work, a file appears corrupted, or you experience a technical access issue, please contact:

📧 contact@sodamusic.tech

Include:

  • Order number

  • Description of the issue

  • Screenshots (if applicable)

We will verify your purchase and provide updated access or replacement files when needed.

5. Returns & Refunds

Digital products are delivered instantly and cannot be physically returned.

Refunds are not typically provided once access or download has been delivered. However, refunds may be considered in cases such as:

  • Duplicate purchases

  • Corrupted or inaccessible files that cannot be replaced

  • Technical errors preventing access caused by our system

Please review our Refund Policy for full details:
👉 [LINK TO REFUND POLICY]

6. Customer Support

If you have any questions about delivery or accessing your digital products, contact us:

📧 contact@sodamusic.tech
🏢 Soda Music – Hantverkargatan 11, Stockholm, Sweden

Support hours: Mon–Fri
Typical response time: 24–48 hours